A. QVR Online purchases (gifts excluded) made through qvr.com are valid for exchange and return within 30 days from the date you've received all your item(s).

A. Items must be unused, undamaged, no any operations, original condition, come with all original tags and their original packaging. If the product is not in its original state (for example, the hair is a little damaged and needs hair care due to a return or other accident), QVR store has the right to deduct 10% to 20% of the order price from the refund amount or even not issue the refund.

A. Please make sure to contact us at email to complete return process at first. Pls providing additional details, such as the reasons for returning and any relevant pictures, will help us expedite the process. Once we confirm your return request, we will send the return address to you. The unauthorized returns will not be accepted.

A. Customer need to be responsible for return shipping costs together with the Custom Tax except product quality issues. Please send your return with a trackable info, QVR will not be responsible for lost returns.

A. Special Sale Products, customized products and any other items for which return or exchange is noted as not being supported on the product page.