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We ship the goods via UPS / DHL / FedEx.

Normally, we (seller) bear the shipping fee, that means, free shipping for buyers. In some special cases (when the total order is less than $50), the buyer needs to pay $20 for shipping.

 

And, the following conditions will be borne by the buyer:

1. If customs duties are imposed in the recipient’s country/region, the taxes will be paid by the buyer.
2. The cost incurred due to the buyer’s delivery delay or address modification shall be borne by the buyer.
3. The buyer shall bear the cost incurred due to the buyer's cancellation or return of the order halfway for personal reasons.

Handling Time: 

Shipping out within 1-2 days we have received your payment

Delivery Time:

The USA: 3-5 business days. Other Countries: 5-8 business days.

 

Helpful Hint: 

1.Normally, the local shippers deliver packages on workday( Mon. - Fri.).Therefore, to ensure your parcel will be delivered to you safely and punctually, it's better for you to choose an address where you can receive the package on workday as the shipping address. It's best to keep your phone open, because the shipper might contact you via phone.

2.Some shipping services we using should have the customer's signature to be successfully delivered. If we ship the goods to your delivery address and someone signs for it, we will not be responsible for any loss or theft of the package. Therefore, please make sure that you or your authorized person are at the delivery address.

  1. Shipping Rates
    Yes, it's true! We ship worldwide!US Free shipping .
  2. Order Processing and Deadline
    It will take 1-5 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. We do NOT ship orders on the same day you order. Please allow up to 2 business days for orders to process (for example, if you order on Monday, your order should ship out on Tuesday or Wednesday). You will receive a confirmation e-mail with the tracking link once your order ships. Express shipping options and any other third-party fees are non-refundable.
  3. Shipping Timeframes

    Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, processing of your order may be delayed by an additional 1-3 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to avoid any possible delays. 

    Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (e.g. a work address or a friend's address). 

    United States: FedEx ,DHL, 4-6 Business Days;
    European Union (EU):DHL Express, 5-8 Business Days;
    United Kingdom:TNT Express, 5-10 Business Days;
    Africa:YW POST 30DAYS (Free Shipping).

    *Free shipping excludes United Arab Emirates, Israel, and Switzerland. Due to increased shipping rates, we are no longer able to cover the cost of shipping to these regions. Please see the billing fee on your payment page to make sure how much you’re charged.

    *** The scheduled date of delivery is not guaranteed when delays due to the following occur: insufficient information provided by customer; terrorism, riots, strikes or other labor disputes; civil unrest; disruptions in air or ground transportation networks; and natural disasters, such as violent storms, earthquake, floods, etc.

  4. Any questions about your order, contact us:
    Email: queenvirginremyhair@gmail.com
    whatsapp: 928-494-7597
  5. Affected by Covid-19, there will be some delay on the delivery.

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