I HAVE ABSOLUTELY NOTHING BAD TO SAY ABOUT THIS HAIR OR THE COMPANY! Let me just say, the customer service is AMAZING. I had a problem with my shipping and they were very attentive, nice, patient, and updated me every day about where my package was. I was a little skeptical about buying hair from a company I was not familiar with, but I could tell the hair was bomb before I even took it out of the package. I got the 16 inches and it’s true to length,VERY VERY full and soft. Can’t wait to bleach,pluck and install! Best experience here on AliExpress and definitely will buy again!